Refund policy
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, we unfortunately cannot honor requests for a full refund or exchange.
Returns
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Tea bag samples and loose product samples are not eligible for return. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase.
Unfortunately, we also cannot accept returns on items that are perishable, about to expire, a sample size, on sale, clearanced, or discontinued.
Ready-to-Eat Foods & Cold Drinks
Ready-to-eat foods and cold drinks are non-returnable because they are perishable. The 30-day return window does not apply to these products. If your order arrives damaged, spoiled, or incorrect, contact info@vincentfarmsny.com with your order number and photos so we can review the issue. Please do not bring or mail these products back.
Please do not send your purchase back unless you have notified us via e-mail at info@vincentfarmsny.com and received confirmation that the request has been accepted. Items that have been sent back to us without first requesting a return will not be accepted.
After you contact us and receive approval for your return, you may return eligible items by mail or in person at our operational location: Vincent Farms Natural Foods, 179 Country Road, Medford, NY 11763. The same eligibility requirements and exclusions apply to both return methods.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
You will be responsible for paying for your own shipping costs for returning your item(s), unless we have made an error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if no error has been made on our part.
If your refund is approved following inspection, you will receive it on your credit card or original method of payment within 3 days after we receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account or credit card transactions again. If a credit is not reflected in your account, contact your credit card company or bank; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund yet, please contact us at info@vmartdiscount.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, please send us an e-mail at info@vincentfarmsny.com. Upon receipt of confirmation, you can send your item to:
Vmartdiscount Inc DBA: Vincent Farms Natural Foods
Attn: Exchange Department
179 Country Road
Medford, NY 11763
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or code will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
After receiving confirmation that your product is eligible for return, please mail it to:
Vmartdiscount Inc DBA: Vincent Farms Natural Foods
Attn: Returns Department
179 Country Road
Medford, NY 11763
You will be responsible for paying for your own shipping costs for returning your item(s), unless we have made an error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if no error has been made on our part.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.